Allianz 

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We want to hear from you


Our aim is to understand your needs, meet your expectations and improve our services.

Your experiences and opinions are important to us

As part of our ongoing effort to provide our Customers with the best possible experience, we are happy to dedicate this space to accommodate your specific needs with the aim of continuously improving our processes and communication.
We thank you, therefore, for the time you will dedicate to us.

How to submit the report
If you are not fully satisfied with any aspect of our service, please speak up.
With a simple phone call or via the reporting form, your dissatisfaction will be resolved with professionalism.
To ensure your call is handled quickly, we need your policy number and details of your report. 


Please note that in order to resolve your complaint, we may need to process personal data that you supply to us in connection with this issue. For information relating to our data processing activities and your rights and our obligations under the GDPR, please refer to our Privacy Notice at: www.allianz-trade.com/en_GL/privacy-notice.html
Allianz Trade complaint procedure 149 KB

Feedback form

To make sure we can help, please give us as much information as you can if you have received poor or unsatisfactory service. We’ll explain our actions and decisions as fully as possible and work with you to find an appropriate solution.

What to expect when you submit a feedback or complaint

We’re committed to providing the highest standards of service to all our customers. If your experience has not met your needs or expectations, we want to hear about it. 

When you get in touch with us we promise to:

  • Listen to your point of view and the reason why you have contacted us.
  • Study the information you provide and understand your experience.
  • Review our actions and ensure our own processes have been followed and our standards have been met.
  • Provide a timely and clear response to you with progress updates where appropriate.
  • If relevant to your situation, offer a resolution consistent with our trading terms.
  • Discuss that offer with you and agree next steps.

We may contact you at any time by telephone or email to ask questions that will help our investigation.

Our expertise and commitment

Allianz Trade is the global leader in  trade credit insurance and  credit management, offering tailored solutions to mitigate the risks associated with  bad debt, thereby ensuring the financial stability of businesses. Our products and services help companies with  risk management, cash flow management, accounts receivables protection,  Surety bonds,  business fraud Insurance,  debt collection processes and  e-commerce credit insurance ensuring the financial resilience for our client’s businesses. Our expertise in risk mitigation and finance positions us as trusted advisors, enabling businesses aspiring for global success to expand into international markets with confidence.

Our business is built on supporting relationships between people and organizations, relationships that extend across frontiers of all kinds - geographical, financial, industrial, and more. We are constantly aware that our work has an impact on the communities we serve and that we have a duty to help and support others. Everyone at Allianz Trade is encouraged and supported in giving back to communities around them and sharing the benefit of our skills and resources. As a financial services business, we are especially dedicated to raising the level of financial literacy through our  business Tips & advice so that individuals can live their lives in confidence and security. We are also strongly committed to fairness for all, without discrimination, among our own people and in our many relationships with those outside our business.